Refund and Returns Policy

Return & Refund Window

• Live Plants: 24 hours from delivery (for damage or defect claims only).
• Non-Plant Items (Planters, Tools, Décor): 7 days from delivery (for returns or replacements).

Requests made after these windows may not be eligible for review due to the perishable nature of plants.

Refund Processing Time: 2–10 business days (from approval to credit).

Due to the perishable nature of live plants, we cannot accept returns after successful delivery unless the plant is damaged or dead on arrival.

Cancellations

• Orders can be cancelled within 24 hours of placing (before dispatch).
• Once processed or shipped, cancellation is no longer possible.
• To request a cancellation, contact us via email at info@rootedbox.in or call/WhatsApp +91 70219 82799.
• Approved cancellations will preferably be resolved as wallet credit or a replacement. Refunds to your original payment method are issued only in rare, select cases, within 3–5 business days after deducting applicable payment gateway or transaction charges.

Refunds & Replacements

• If your plant arrives damaged, drooping beyond recovery, or dead, please email info@rootedbox.in within 24 hours of delivery with the following:
  
  • A clear, continuous unboxing video (from opening the parcel to showing the plant), and
  • Photos of the plant and packaging at delivery.
• Minor leaf cracks or drooping during transit is normal and not considered a defect.

• Natural variations in plant color, size, and shape are expected and do not qualify for a refund.
• If you receive a completely different variety than ordered, please raise a claim within 24 hours of delivery with photos and an unboxing video.
• After review, we’ll arrange a replacement or coupon/refund as appropriate.

• Share the unboxing video clearly showing the items received.
• Once confirmed, we’ll issue a replacement or coupon/refund.

• Share photos of your sowing setup (soil, light, and watering conditions).
• If used correctly but still failed to germinate, we’ll issue a coupon for future purchase.
• Refunds are not applicable in these cases.

• Exchanges are possible only if the plant or product arrives in an irrecoverable condition.
• Requests must be made within 24 hours of delivery with proof (photos and video).
• Once approved, we process the exchange within 24–48 hours of receiving the returned product (if return is required).
• Replacement dispatch: 1–3 working days after approval/receipt.
• Replacement delivery: typically 2–7 working days based on your location.

Delivery-Related Issues

• If tracking remains inactive for more than 15 days, we’ll reship fresh items at no extra charge.

• We’ll verify with the courier. If no valid proof of delivery is found, we’ll reship your order (no refunds).

• If an order is returned due to customer unavailability, incorrect address, failure to receive the parcel, then we are not responsible for that but due to courier partner-related issues, we will reconfirm the address and schedule a free reshipment with fresh products. Refunds are not offered for RTO or NDR-related cases.
• Please double-check your address at checkout before payment.

• If an order is returned due to customer unavailability, incorrect address, failure to receive the parcel, then we are not responsible for that but due to courier partner-related issues, we will reconfirm the address and schedule a free reshipment with fresh products. Refunds are not offered for RTO or NDR-related cases.
• Refunds are not issued in such cases.

Returns & Shipping Back

• Due to the perishable nature of plants, returns are accepted only if pre-approved by our support team.
• Customers are responsible for return shipping costs unless RootedBox is at fault.
• For high-value items (₹799+), please use a trackable courier service.
• RootedBox is not responsible for items lost or damaged during return transit.

Non-Refundable Items

• Rare or limited-edition plants.
• Sale or discounted products.
• Plants reported after 24 hours of delivery.
• Perishable items once accepted in good condition.

Deals, Discounted & Combo Products: All deals, discounted products, and combo deal products, where eligible for a refund, will be refunded as RootedBox wallet credit only. Refunds to the original payment method are not available for these items.

Wallet credit or a replacement is our preferred way of resolving eligible claims. Refunds to the original payment method are issued only in rare, select cases (for example, when credit or replacement is not feasible).

Refund Timeline (Minimum & Maximum)

Minimum: within 24 hours of receiving complete evidence (unboxing video + photos)

Maximum: 3 business days (during peak seasons or if courier verification is required)

Coupons: issued instantly to within 24 hours

Replacement dispatch: 1–3 working days

Refund initiation: within 24–48 hours

UPI / Wallets: 1–3 business days

Credit/Debit Cards & NetBanking: 3–7 business days

EMI / BNPL: 5–10 business days

COD refunds (where applicable): 3–7 business days after accurate details are received

Need Help?

For repotting tips, care guidance, or order support, our team is always happy to help.

info@rootedbox.in+91 70219 82799